Once you have read our Returns Policy to return a product, please follow the simple stages below.

Stage one

Please download and print out the returns form by clicking the link below. (If you don't have a printer, we just need the details really, so please view the form and write out the details clearly on a piece of paper).

For all orders , please use the form below:

It's crucial that you provide all the information we need to process a return efficiently when we receive it back. Not only does that mean we can deal with your return as quickly as possible, it actually helps us to keep our prices low on the website.  If you have any problems, please call us on 01925 232277

Stage two

The most relevant address to return to is on the form provided. Please follow the instructions on the form above and return back to us as follows:

Smaller products up to 2kg and 610mm in length will be the cheapest to return via the Post Office. Please ask for and retain a free Certificate of Posting. Always ask for the the most affordable method of shipping, as a package or a large letter can vary.

Larger products up to 30kg in weight can usually be taken by a number of agents. One of the cheapest is Parcel 2 Go. Alternatively, you could use YodelDirect, Collect My Parcel or any other service where you can take your parcel to a local shop or garage.

If the above doesn't cover your specific circumstances, please call us on 01257 463388.

Once your product has been sent, the rest is up to us. Please ensure to keep any details of your delivery until we have received it.

Stage three

Once we receive your product, we promise to act on the information provided on your form and deal with it quickly.

Thank you.